Guests, employees at Hyatt resort in Cancun told to hide amid reports of gunman

Hyatt Ziva Riviera Cancun Aerial View

An aerial view of the Hyatt Ziva Riviera Cancún resort.

  • The US embassy in Mexico said it was aware of reports of at least one gunman at a resort in Cancun.
  • A staff member at the resort said Thursday night that a suspect had been apprehended.
  • The Hyatt Ziva Riviera is an all-inclusive resort with 438 rooms.

Guests and employees at the Hyatt Ziva Riviera resort in Cancun, Mexico, were told to hide amid reports of armed men in the area on Thursday, according to reports from guests at the hotel.

Former NBC executive Mike Sington – who was staying at the resort – told Insider that he started hiding around 4 p.m. EST.

Sington posted a video on Twitter showing employees sheltering.

Sington later wrote that there was a shooter on the property on the Riviera Maya and that employees were hugging each other.

Paramedics are also on the scene, Sington said. By 4:40 p.m. EST, he said guests and the employees were taken out of hiding.

In a video Sington posted 40 minutes later, a hotel staffer can be seen addressing the crowd. “The suspect has been apprehended,” the woman said. Nevertheless, Sington posted, guests were told to remain quiet, return to their rooms, and barricade their doors.

The claims could not be independently confirmed. Calls to local police in the area weren’t immediately returned and no one picked up at the resort when contacted by Insider.

An official at the US embassy in Mexico told Insider that the US consulate and local authorities were aware of the reports, but couldn’t verify if they were accurate.

“We are aware of the situation and our office there is working with local law enforcement,” the embassy official said.

There are conflicting reports on the number of armed individuals.

Another man, Andrew Krop, said on Twitter that his husband was staying at the hotel and reported that “men had stormed the beach with machine guns and started firing.”

This story is developing. Please check back for updates.

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